Frequently asked questions

Please only contact customer support for merch related questions or concerns! CboysTV.com Customer Support Team can only help you with merch or product related questions. Unfortunately, the boys cannot be reached through customer support, and you should reach out directly to them on their social media about anything non-merch related.

Visit our Contact Us page or email support@cboystv.com.

You can contact customer support at support@cboystv.com and provide the information you want changed or verified and we will complete your request as soon as possible. Please note we are not able to modify any billing information after checkout is complete.

Normal shipment times: Please allow 7 business days for your items to be packed for shipping. Please allow another 1–2 weeks from the shipment date for your package to arrive.

International shipment times: Please allow 7 business days for your items to be packed for shipping. Please allow 4–6 weeks from the shipment date for your package to be delivered.

Shipping times during peak times: Please allow 1–2 weeks in addition to the above shipment times for your order to be processed and shipped.

Once your order has shipped, you will receive an email from us with the tracking details for your package. Please check your spam folder if you are missing the email. If you still can't locate your tracking details, you can use our Orders Portal or email us directly at support@cboystv.com and we would be happy to help.

We try our best to anticipate the amount of product we need when we start a giveaway, and sometimes your order will be delayed because we are waiting for a restock of the item you ordered. Please be patient with our team as we work through these supply line challenges to bring you the latest products.

We do our best to anticipate what our customers order when we begin each drop, but when an item is extremely popular or being discontinued, we may run out of stock and have to refund your order unexpectedly. Please contact customer support if you have any concerns or questions regarding a cancelled item or order.

Although we do ship internationally to most countries, some locations are not eligible for shipping at this time. If we don't ship to your location, we would recommend you use a shipping service to receive and send your package internationally.

Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are normally included in the shipping costs for your order. If you are asked to pay duties and customs at time of delivery, please reach out and we can see if we can resolve the issue for you.

*We are not responsible for any shipping deliveries that may be affected or intercepted by customs, natural occurrences, transfers from USPS/UPS to the local carrier in your country, or air and ground transportation strikes or delays once the package exits the United States.

Please check with your country's customs office to determine what these additional costs will be prior to placing your order.

Contact customer support immediately with your order number and the information you want to change so we can either cancel or modify the order before it ships out. If we are not able to change your order before it ships, you can follow the return instructions in our Returns section. Email us at support@cboystv.com as soon as possible.

Please take a photo of the wrong item along with a photo of your packing slip and send it to support@cboystv.com or use our Orders Portal so we can work on a solution.

Contact Customer Support at support@cboystv.com or use our Orders Portal and provide the address you want your order shipped to. We will see if we are able to reship your items. If we are not able to reship your order we will issue you a refund to the payment method on file.

If your order was shipped via USPS, FedEx, or UPS, please reach out to them first with your tracking number to see if they can locate your order. If they can't help, please contact us. If you are missing items that were scheduled to be delivered, you must contact customer support within 60 days of the shipment date to be offered a replacement order or refund.

We offer the option to return items in like-new (unused) condition up to 30 days after the delivery date.

For domestic returns, we can offer you a free return label by contacting support or you can follow the instructions for the self-service Orders Portal.

For international returns, you can complete the self-service Return Form here. *We do not guarantee full coverage of return shipping costs.

If your order is defective or isn't working as it should, either use our Orders Portal or send a photo of the defective item to support@cboystv.com up to 90 days after the delivery date. We cannot help with defective items due to normal wear and tear or items reported 90+ days post-delivery.

Your refund will usually be processed within 7 business days to the payment method on file. Once processed, the time for it to appear on your account will vary depending on your financial institution.

If you use a credit or debit card to place an order, it can show a declined error for multiple reasons (including but not limited to: invalid CVV, expiration date, billing address, ZIP code, etc.). You may see a pending charge on your account from pre-authorization. If this happens, the pending charge will clear from your bank statement within 1–5 days. Please check all your card information before placing another order, especially your ZIP code.

Our size guides are located above the sizing options on most items. Please note some designs run small, so sizing larger is usually best for a more casual fit.

Sometimes an item will have limited sizing due to inventory levels — the size you want is most likely out of stock permanently. Generally if it's not available on the site, we don't have any extra to sell sitting in the warehouse. We are sorry for the inconvenience!

Every product at CboysTV.com reflects what we currently have available according to our inventory system. Sometimes we do oversell an item, but if the item is not available on the website, we generally don't have it available.

Everything that we currently offer for purchase, including the availability of different sizes, is constantly updated at CboysTV.com. We are not able to make custom products or sizes at this time.

To keep your merch in great condition, follow the care instructions on the product label. Most items are machine-washable on a gentle cycle.

Unfortunately, due to the large volume of orders we are not able to have your order signed by any of the boys at this time.

You can find all the details, rules and ways to enter for our current giveaway by scrolling to the bottom of our homepage at CboysTV.com and clicking on the link at the bottom of the webpage. Our giveaways are only available to residents of the United States and Canada excluding Quebec due to legal restrictions.

You can see if the winners were announced on the boys' YouTube channel here: youtube.com/cboystv.

Discount codes can only be applied before checkout and we are not able to retroactively apply a discount code after checkout.