Frequently Asked Questions
Q: How long does shipping take?
A: Normal Shipment Times: Please allow 1-2 weeks for your items to be processed and shipped.
International Shipment times: Please allow 4-6 weeks from our ship date for your package to be delivered.
Giveaway Shipments: Please allow 2-4 weeks for your order to be processed and shipped.
Q: Why was I charged more than once for an order?
A: If you use a credit card to place an order and it is declined for any reason (including but not limited to invalid CVV, expiration date, billing address, etc), you may see a pending charge on your account. If this happens, the pending charge will clear from your bank statement within 1-5 days.
Q: Do you ship Internationally (outside of USA)?
A: Yes we do ship internationally to most countries.
Q:What is your return policy?
A: ALL SALES ARE FINAL. If you have a defective item, please email a photo of the item along with your order number to firstname.lastname@example.org We will be more than happy to help you there.
Q: I entered the wrong shipping info, how do I fix it?
A: Send us an email at email@example.com with the correct address and order number right away and we will do our best to get your order updated prior to it shipping out.
Q:Can I change my order once I've placed it?
A: No, once you place an order it is final. If a change is necessary the entire order will need to be cancelled/refunded by our customer service team at firstname.lastname@example.org and re-submitted with the correct items!
Q: I am an international customer (outside USA) Do I have to pay customs duties and taxes?
A: Items shipped outside of the United States may be subject to import duties, taxes and or charges which is only included in an order when shipped via UPS Worldwide Economy. Customs duties and taxes are not included when shipped via any other method and will not be covered by CboysTV Merch LLC.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS/UPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.
Please check with your country's customs office to determine what these additional costs will be prior to placing your order.
***Only orders shipped using UPS Worldwide Economy are shipped with duties prepaid. All other shipping methods do not include duties.***